Question 1

Does setting up an account cost?

Accepted Answer

Yes. We charge an establishment bond – this fee is fully refundable* and includes:
 
- 4 x Standard Corflute Signs (300mmx400mm)
- Annual Comprehensive Towing Services
- Annual Site Operation Fee
- Personal Account Management
- Quarterly Client Performance Updates
*Upon the completion of 4 or more jobs, we will void the bond and provide a full refund.

Question 2

Where do I buy signage?

Accepted Answer

this website allows you to buy signs you wish to have on your property. There is a large selecton of options to suit all property needs.

Question 3

What happens if I book a tow, and the owner returns?"

Accepted Answer

This happens from time to time. If you notice the owner return, please call us as soon as possible to notify us of the change.

Question 4

Are warning signs required?

Accepted Answer

There is no provision in NZ law that states warning signage must be displayed on private property, however the vast majority of private property owners do provide some form of signage which provides some indication of their conditions of parking or warning signage.
Any signage provided is done so as a courtesy by the property owner.

Question 5

What is unauthorised parking?

Accepted Answer

If you park on private property without the authority or invitation from the property owner or their tenant, or fail to comply with any term or conditions of parking displayed on the property, this is considered to be unauthorised parking.

Question 6

How do you justify the towing fee?

Accepted Answer

NZ law makes provision for a fee for the towing of vehicles to be charged before the vehicle may be released. Recent cases at the Disputes Tribunal have set the precedents in relation to towing fees. Our current fees are generally below those charged by other Towing companies.

Question 7

What law governs the towing and vehicle recovery industry?

Accepted Answer

We are required by law to adhere to the Transport Services Licensing Act 1989 and the Land Transport Act 1998 and any other relevant legislation. These are monitored by LTSA and NZ Police.

Question 8

What do I need in order to get my vehicle back?

Accepted Answer

Along with payment in full for the towing fee and any applicable storage fees, we also require a form of identification.

If the vehicle remains in our custody for more than 21 days we may commence disposal proceedings of it to recover our costs.

Question 9

What if I return to my car while it is in the process of being towed?

Accepted Answer

If we are in the process of loading, lifting or “hooking up” your vehicle when you return to it, we will generally reduce our fee to a call out fee to cover our costs. This is often referred to as an “owner return” fee. This is generally much less than the towing fee and covers our costs for being called out to remove your vehicle from the property.

Question 10

What forms of payment are accepted?

Accepted Answer

We accept cash, Eftpos, and Major Credit Cards

Question 11

What happens if I can't afford to pay the fee?

Accepted Answer

Under NZ Law, the towing company is entitled hold your vehicle until all fees are paid. Should payment of these fees remain outstanding after 60 days, the towing company may pursue legal remedies.

Question 12

What if I think my vehicle has been damaged or its contents are missing?

Accepted Answer

While we take all reasonable steps to ensure that your vehicle is towed in a safe & secure manner. We also take due care to ensure that it, along with its contents are kept in our safe custody until it is released, it should be noted that all vehicles towed from private property are done so entirely at the vehicle owners risk since your vehicle was not authorised on the property or failed to comply with the conditions of parking in some way.

If you think your vehicle has been damaged by us or some contents are missing, the best course of action is to immediately notify our front counter personnel before leaving our towing yard, then follow up the matter in writing.

We ask that you notify us before leaving our towing yard so that we have the opportunity to assess your claim of damage. Once you have driven the vehicle from our premises, we have no way of knowing if the damage occurred afterwards.

Any fraudulent claims against us for damage to your vehicle or missing contents may be handed to the Police to be dealt with.

Question 13

What if I want to make a complaint?

Accepted Answer

Our service counter can provide you with a complaints form which also outlines our policy and procedure for feedback and complaints. We appreciate all feedback provided as a means of evaluating our service.

If you would like to get in touch with us regarding a complaint or appeal, you can email us here.

FAQ

Frequently asked questions